Returns & Exchanges
At SHAPE wlb, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories included to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Ship the Item
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing